How can I customize my order on your website?
Just follow these steps:
- Step 1 will show you actual pictures of different types of lapel pins.
- Step 2 will show you different shapes available. If you don't feel like selecting any of those common shapes in the picture, you can select custom shape.
- Step 3 gives you an option to select metal color. from gold to black plating color. No extra charge. Then it's about time to select pin size on
- Step 4 If your desired size isn't on the list, we can customize it. Just note the size in the instructions box at Step 8.
- Step 5 is an option to select back fixing. From the very durable and common type of butterfly clutch to cufflink attachment. Very nice selections.
- Step 6 will give you an option to select the packaging preference. From the simple PVC bag to an elegant velvet box. Perfect for giveaways.
- Step 7 is pin upgrades. It is optional which means that the system will still allow you to check out if you skip this step. And given the fact that it's optional, means that there is an extra cost for every selection.
- Step 8 isn't the final step but it's a very important one. This is where you can upload your file, select the color and other instructions.
- Step 9 is the pre-final step to getting your desired custom lapel pins. It will give you an option to select the delivery date. It's always free shipping unless you want it on an earlier date. Then check out to enter the shipping information and pay.
Can I see the proof first before I pay?
- Certainly! Customer satisfaction is our ultimate goal. To achieve total customer satisfaction, we will do our best to understand our customer's requirements and meet those specifications at all times. You can send your artwork at firstname.lastname@example.org. The proof will be sent to you within an hour. We can make changes or adjustments until you are satisfied enough and ready to place your order.
Is someone available to help me with my order?
- Yes. Our friendly Customer Service is available 24/7 via live chat. It's just at the bottom right side of your screen. You can also call us at (855) 856-4070 or (281) 533-8932 for further assistance or email us at email@example.com.
How do I check the status of my order?
- You can always reach out to our Live Customer Service Associate via phones, emails, and chats to check the status of our order.
What does production time means?
- Production time refers to the period it takes to make your custom patch order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
What is the turn around time for orders?
- It takes 5-7 business days to get your order delivered to your doorstep.
What happens if there is a mistake on my order?
- When an error has been confirmed made by our production staff, we will process the remake exactly as how you originally requested minus any errors that we made at no extra cost.
How long should I wait to get a refund?
- The standard turn around time in receiving your refund is 3-5 business days. It is processed immediately but the financial institution may hold the fund for a couple of days before it's officially posted.
Is it OK to use copyrighted or licensed material for my lapel pin?
- We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.
I want a custom lapel pin, is your price the lowest of all?
- Our prices are always the lowest in the market for custom lapel pins and button pins. Rest assured that there will be no other companies in the market that can provide the lowest price and fastest turnaround time.
How much is the shipping and handling fee?
- Shipping is FREE unless you want it on an earlier date.
I need my products very urgent,how fast you can produce it?
- For most items, it will need only 3-5 days upon proof approval when in a rush. Depending on your items, our sales representative will check the schedule and get the fastest production time for you.
Will I be notified if the order has been shipped?
- You will be notified via email once the order has been shipped which includes the tracking number.
There are a lot of factories who can produce my product. Why would I choose you?
- We have plenty of reasons why customers opted to have us to produce their orders. We have rapid production time, rich in experience and professional business, experienced and friendly customer service, and strong after-sales service, ensuring the rights of the customers.
What is Pay Later option?
- Pay Later option will allow you to checkout without payment and no obligation to order. The system will not ask you to enter any bank account information as you checkout. All orders under this option are considered priority order in which the proof will be sent to you within 30 minutes after the order was placed. Our designers are ready to modify the proof as much as you want until we hit the mark of your desired design. You have an option to cancel the order under a pay later option if you didn't like the proof.
How can I process a payment if my order is under a Pay Later option?
- The easiest way to make a payment is by clicking the Proof Approval Link. Once you approve the proof, the system will route you to our payment page. You can also call or chat with our friendly customer service associate to assist you with the payment.
What are the payment methods accepted?
- You can pay using credit cards, debit cards, checks, and even PayPal.
Do you give discount for first time customers?
- We don't just give a discount for first-time customers, you can always have the 10% off every time you place an order! Just use SAVE10 coupon code upon checkout.
What if my artwork is not available yet when I placed the order. How can I send it to you?
- You can still continue placing the order if your artwork isn't available yet. Just select "Email my Artwork" from the dropdown menu and send the artwork to us whenever it's available at firstname.lastname@example.org.
What if I do not know anything about designs? Are you creative enough to help me with my artwork?
- We have expert designers who can definitely assist you in creating an artwork. Just provide your instructions/ideas on the box provided in Step 8. A proof will still be sent to you which requires your approval before we start the production.